Lavans specializes in renting, cleaning and managing corporate workwear, among other things. From their head office in Helmond, they serve customers throughout the Netherlands every day. Every garment processed by Lavans is fitted with a unique barcode, which is used, among other things, to track how often it has been returned, washed or repaired.
From dashboards to data-driven alerts with Power Platform
Lavans wanted to inform customers more actively and specifically about the use of their corporate workwear. Think of signals when clothing hasn't been returned for a while. For this, Lavans was looking for a solution to automatically send reports and notifications based on threshold values. Although Power BI was already used internally, sharing those insights with customers via automated processes was the next step. A solution was developed for this together with E-mergo.
The Result
Data-driven customer communication
Automatic notifications ensure targeted communication and better service
More efficient processes
Power Automate reduces manual work and increases scalability
Building further independently
Through knowledge transfer, Lavans's team can develop new flows themselves
“What I appreciated most was the combination of technical knowledge and the ability to convey it in an understandable way. We've learned a lot and can now confidently continue building our data-driven services ourselves.”
Tom Derkx
Power BI & Data Warehouse Specialist
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